Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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This is just a sample partial case solution.

Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

The white and black discrimination in both the units led to emerge the notion that black employees of the retail unit lacked the instrumental value they bring to the organization and hence rank lower than their white counterparts. The problem for Ron Wilkins to rectify was to formalize a strategy that would dissolve the racial differences along with providing services to the customer base without disrupting the operations and management of the bank. Meta-analyses of published studies show that those ideas are myths—men and women actually have similar inclinations, attitudes, and skills.

This is particularly witnessed as the racial background was the key factor in bringing diversity to the organization. You should try to understand not only the organization but also the industry which the business operates in.

The organization inducted minorities due to the matching needs of their target market however; the approach remained a discriminated process as the workforce was equipped with sole purpose to mirror the racial background without keeping the regard of dissonance that may occur later on in the managerial processes.

Once done it is time to hit the attach button. When we are writing case study solution we often have details on our screen as well as in our head. The goal of the business case study is not only to sservices problems and recommend solutions but also to provide a framework to implement those case study solutions.


Drawing a motivation chart of the key players and their priorities from the case study description. Due to the lack of goal visibility and objectives, the discrimination prevailing in the organizational culture also accounts for the dissonance that it created in the external You can do business case study analysis by following Fern Fort University step by step instructions. To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division managinng an aggressive affirmative action hiring program.

After refreshing your mind, read your case study solution critically.

The chapter concludes with methodological and substantive recommendations for future research on discrimination and its remedies in organizations. The diverse work force however, posed challenges to the management in terms of the perception the two groups hold against each other, as well as disturbed clientele satisfaction arising from operation of two distinct strategic units which were operating on mutual grounds.

Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

Refine the central problem the protagonist is facing in the case and how it relates to the HBR fundamentals on the topic. Ely and Ingrid Vargas.

Business and Environment Business History Entrepreneurship. Once you finished the case study implementation framework. Due to the above mentioned reasons, the financiap of collaboration is inevitable as both the units perceive a sense of competition, which denies the common ground of the services being presented to their customers. However, it is important for management to realize that this diverse workforce has been a motivating factor for the customer base to remain loyal to the bank in recent times Ivancevich, These had intensified the competition amongst both the units.

Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Managing Diversity at Cityside Financial Services case study servicrs.

So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. The working environment in Cityside bank has been strained as the management failed to potentially reduce the difference perceived by the employees for their counterparts.


Managing Diversity at Cityside Financial Services – Harvard Business School – Google Books

The core problems that posed challenges are. It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational and functional aspect. This created a sense of community and satisfaction which led to the cityslde of African-American in retail deposits by majority as they handled the local neighborhood consumers whereas; the majority of white management was present in external deposits looking after white clientele present in different geographical locations with higher money deposits.

Take a small break, grab a cup of coffee or whatever you like, go for a walk fonancial just shoot some hoops. Implementation framework differentiates good case study solutions from great case study solutions.

Managing Diversity at Cityside Financial Services

Firstly, they constituted majority of the population of the neighborhood and due to mid-sized bank Cityside could not afford to miss the opportunity of serving to a potentially lucrative target market backed with strong financial conditions. It also provides starting ideas as fundamentals often provide insight into some of the aspects that may not be covered in the business case study itself.

Ely Why srrvices women failed to achieve parity with men in the workplace? Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust in banking financial services. You can use the following strategy to organize the findings and suggestions.